What to do If your iPhone, iPad, Mac or iPod touch is lost or stolen

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If you lose your iPhone, iPad, or iPod touch or think it might be stolen, these steps might help you find it and protect your data.

If Find My iPhone is turned on, you can use it to find your device.

 

If Find My iPhone isn’t on, change your passwords and report the device as missing.

 

If Find My iPhone is enabled on your missing device

You can use Find My iPhone to find your device and take additional actions that can help you recover it and keep your data safe.

  1. Sign in to icloud.com/find on a Mac or PC, or use the Find My iPhone app on another iPhone, iPad, or iPod touch.
  2. Find your device. Open Find My iPhone, and select a device to view its location on a map. If the device is nearby, you can have it play a sound to help you or someone nearby find it.
  3. Turn on Lost Mode. Using Lost Mode, you can remotely lock your device with a passcode, display a custom message with your phone number on your missing device’s Lock screen, and keep track of your device’s location. If you added credit or debit cards to Apple Pay, the ability to make payments using Apple Pay on the device will be suspended when you put your device in Lost Mode.
  4. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
  5. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit or debit cards for Apple Pay) will be deleted from the device, and you won’t be able to find it using Find My iPhone. After you erase a device, you can’t track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to activate and use your device.
  6. Report your lost or stolen device to your wireless carrier, so they can disable your account to prevent calls, texts, and data use. Your device might be covered under your wireless carrier plan.

If you use Family Sharing, any family member can help locate another member’s missing device. Just have your family member sign in to iCloud with their Apple ID, and you can find any device associated with that Family Sharing account.

What if your device is off or offline?

If your missing device is off or offline, you can still put it in Lost Mode, lock it, or remotely erase it. The next time your device is online, these actions will take effect. If you remove the device from your account while it’s offline, any pending actions for the device will be cancelled.

How do you turn off or cancel Lost Mode?

You can turn off Lost Mode by entering the passcode on your device. You can also turn off Lost Mode on iCloud.com or from the Find My iPhone app.

If Find My iPhone isn’t enabled on your missing device

If you didn’t turn on Find My iPhone before your device was lost or stolen, you can’t use it to locate your device. However, you can use these steps to help protect your data:

  1. Change your Apple ID password. By changing your Apple ID password you can prevent anyone from accessing your iCloud data or using other services (such as iMessage or iTunes) from your missing device.
  2. Change the passwords for other internet accounts on your device. This could include email accounts, Facebook, or Twitter.
  3. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
  4. Report your lost or stolen device to your wireless carrier. Your carrier can disable the account, preventing phone calls, texts, and data use.

Find My iPhone is the only way that you can track or locate a lost or missing device. If Find My iPhone isn’t enabled on your device before it goes missing, there is no other Apple service that can find, track, or otherwise flag your device for you.

If your Mac is lost or stolen

If your Mac goes missing, these steps might help you find it and protect your information.

With Find My Mac, you can locate and protect your Mac if it’s ever lost or stolen. To use Find My Mac, simply turn it on in System Preferences > iCloud. You need to set up Find My Mac before it goes missing. If you believe that your Mac was stolen, contact your local law enforcement.

If Find My Mac is turned on, use it to locate your Mac

If you didn’t turn on Find My Mac, change your password and report your Mac as missing

 

Use Find My Mac to locate your computer

If you set up Find My Mac before your Mac was lost or stolen, you can use it to locate your Mac on a map, or play a sound to help you find it. You can also use it to remotely lock or erase your Mac. To use Find My Mac, sign in to iCloud.com on another computer or download the Find My iPhone app for iPhone, iPad, or iPod touch.


Locate your Mac on a map
Open Find My iPhone, and select your Mac from the Devices menu to view its location on a map.
Lock your Mac
You can use Find My Mac to remotely lock your Mac with a passcode. You can also display a custom message on its screen.

Play a sound
If your Mac is nearby, you can have it play a sound to help you or someone nearby find it.
Erase your Mac
You can use Find My Mac to remotely erase and delete all your personal information from your Mac. 

What if my Mac is shut down or offline?

If your Mac is turned off or offline, you can still use Find My Mac to request a notification when it’s located, or lock or erase your Mac remotely. The next time your Mac is online, the actions take effect. If you remove your Mac from Find My Mac when it’s offline, your requests are canceled.

How do I unlock my Mac?

Once you locate your Mac, you can unlock it by entering your passcode on the lock screen. If you forget your passcode, you’ll need to take your Mac to an Apple Authorized Service Provider along with your proof of purchase.

If you can’t find your Mac

Find My Mac is the only Apple service that can help track or locate a lost Mac. If you didn’t set up Find My Mac before your Mac was lost, or you can’t locate it, these steps might help you protect your data:

  1. Change your Apple ID password to prevent anyone from accessing your iCloud data or using other services (such as iMessage or iTunes) from your Mac.
  2. Change your passwords for other accounts you use with your Mac, including email, banking, and social sites like Facebook or Twitter.
  3. Report your lost or stolen Mac to local law enforcement. They might request the serial number of your computer. You can find this information on the original box or receipt you received when you purchased your Mac.

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